Our mission is to empower new and existing specialist medical practices to improve their safety, efficiency, and profitability through innovative strategies for staff performance and practice growth.
Whether you are an individual or complete medical practice, changing rooms, setting up for the first time, or expanding, Fiona and Veronica have got your back. (more…)
Want to work smarter rather than harder? Billing in a mess? Looking for advice on how to streamline your Practice? Having difficulty keeping staff? (more…)
If you are undergoing change to new software, new premises, new staff or just have a big project on the boil, an experienced consultant can make all the difference.
Every now and then, a practice needs a hand to get back up to speed. Staff absences can result in backlogs in billing, delays in outgoing letters, and more. We can fill that gap and train your staff to keep it that way. (more…)
Don’t let all the day-to-day working knowledge walk out the door when you change staff. A comprehensive and up-to-date medical administration practice manual can keep your practice on track in times of change. (more…)
Well-trained practice staff are the heart of every practice. Good training is the difference between smooth, accurate billing and patient service and the chaos that can ensue when staff are unsupported. We provide training at all levels. (more…)
For over fifteen years Fiona Stopp has worked with doctors across South Australia and Mildura including eight years as a trainer and manager with Genie Solutions. She has mastered the ability to streamline the administrative and electronic clinical record workflow of their private practice.
Starting out in private practice or changing medical software can be challenging. Fiona provides outstanding guidance and the support required to achieve success.
Fiona has installed, supported and trained Genie practices all over Australia and her experience is unparalleled.
She is so much more than just a Genie trainer. A comprehensive background in finance, business, computer programming, training, web design, and public speaking gives Fiona a unique perspective on all areas of medical practice setup and management.
Veronica is a keen troubleshooter who can assist across all areas of practice management. A Genie trainer from 2008-2018, Veronica has in-depth knowledge of Genie software and a passion for empowering staff at every level. With extensive experience in billing troubleshooting via ECLIPSE and Medicare, she loves the challenge of finding lost income and streamlining billing processes to maximise staff efficiency.
Veronica is a high-achiever with a wide range of skills in practice administration, training, medical billing and office management. Highly organised and innovative, she notices the things that practice staff miss, and has the ability to get them implemented. She is a natural leader and works well with any team. She can improve and develop processes to create outstanding outcomes – and never settles for ‘ordinary’. Her strength is her ability to think on her feet and find solutions. Throw your most difficult problem at her, and watch Veronica make it work.
Veronica has a great understanding of how practices run and how to use Genie to help reception and clinical staff get the best results. There is almost no area of our practice that will not be changing for the better after her visit.
I have known Fiona for many years. Her passion, enthusiasm, professionalism, knowledge and skills make her consultancy an asset for any organisation.
We have been users of Genie for a decade; it’s the backbone of our practice. Veronica has been invaluable in providing support and training. We would not have been able to utilise Genie properly without her superior practice management expertise and thorough knowledge of the program.
Provided real time solutions by working with the team, looking into our systems, providing a training manual. Identified billing and revenue opportunities to improve the bottom line. Veronica is a hands on passionate trainer. She quickly understood our problems and was able to provide immediate solutions as well as long term strategies.
Do you want to get a quote, book a service, or just have a chat about how PMPlus can help you?