Welcome to Practice Management Plus

Two consultants with over 25 years of combined Genie Specialist
Practice experience

Put your Medical Practice together

~ Consulting Services ~ Practice Setup ~ Data Migration ~

~ Customised Reporting ~ Billing Review ~ Genie Software Expertise ~

Review and Grow your Business

~ Troubleshooting ~ In-depth financial reporting ~ Staff upskilling ~

~ Practice Review ~ Process update ~ Genie Software Training ~

Our Mission

Our mission is to empower new and existing specialist medical practices to improve their safety, efficiency, and profitability through innovative strategies for staff performance and practice growth.

Services

Practice Relocation

Whether you are an individual or complete medical practice, changing rooms, setting up for the first time, or expanding, Fiona and Veronica have got your back. (more…)

Practice Troubleshooting

Want to work smarter rather than harder? Billing in a mess? Looking for advice on how to streamline your Practice? Having difficulty keeping staff? (more…)

Consulting Services

If you are undergoing change to new software, new premises, new staff or just have a big project on the boil, an experienced consultant can make all the difference.

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Practice Services

Every now and then, a practice needs a hand to get back up to speed. Staff absences can result in backlogs in billing, delays in outgoing letters, and more. We can fill that gap and train your staff to keep it that way. (more…)

Medical Administration Practice Manual

Don’t let all the day-to-day working knowledge walk out the door when you change staff. A comprehensive and up-to-date medical administration practice manual can keep your practice on track in times of change. (more…)

Staff Training/Genie Software Training

Well-trained practice staff are the heart of every practice. Good training is the difference between smooth, accurate billing and patient service and the chaos that can ensue when staff are unsupported. We provide training at all levels. (more…)

Team

Our experienced consultants are based in Sydney and Adelaide, offering quality remote and face-to-face services Australia-wide.

Fiona Stopp – Adelaide

Fiona Stopp has installed, supported, and trained many Genie Practices, Practice Managers, and Doctors across Australia since 2003. Her experience is unparalleled. Coming from comprehensive background in finance, management in both community-based and private sectors, business , computer programming, training, web design, public speaking, lecturer (TAFEsa), and story telling, Fiona brings a unique perspective on all areas of medical practice setup and management. She also aims to make the whole process a fun, productive learning experience.

Starting out in private practice or changing medical software can be challenging. Fiona provides outstanding guidance and the support required to achieve success. For those old enough to remember the TV show, “The Love Boat”, Fiona enjoys being your Julie McCoy, cruise director. When you have Fiona on board, you can relax and enjoy the cruise.

Maybe you are new to the role of Practice Manager. Maybe you have inherited a practice and need someone objective to review the integrity of the database. Maybe you just need someone to chat to and provide some guidance. Reach out to Fiona, she loves to talk.

Email now or use our contact form.

Veronica Scoot – Sydney

Veronica is a keen troubleshooter who can assist across all areas of practice management. A Genie trainer from 2008-2018, Veronica has in-depth knowledge of Genie software and a passion for empowering staff at every level. With extensive experience in billing troubleshooting via ECLIPSE and Medicare, she loves the challenge of finding lost income and streamlining billing processes to maximise staff efficiency.

Veronica is a high-achiever with a wide range of skills in practice administration, training, medical billing and office management. Highly organised and innovative, she notices the things that practice staff miss, and has the ability to get them implemented. She is a natural leader and works well with any team. She can improve and develop processes to create outstanding outcomes – and never settles for ‘ordinary’. Her strength is her ability to think on her feet and find solutions. Throw your most difficult problem at her, and watch Veronica make it work.

Email now or use our contact form.

Testimonials

Fiona’s ability to train new medical practice staff is amazing. She empowers the staff to ask questions and patiently adjusts the pace of the session to suit the recipient. Her knowledge of Genie software surpasses that of the Genie support desk operators on many occasions. I have utilised her to train half a dozen staff and will have her on speed dial next time an update or training is required.

Christine Burdeniuk – Consultant Cardiologist at SALHN and Magnolia Specialist Centre

Veronica has a great understanding of how practices run and how to use Genie to help reception and clinical staff get the best results. There is almost no area of our practice that will not be changing for the better after her visit.

Dr Ben Carew – South East Dermatology, Stafford QLD

I have known Fiona for many years. Her passion, enthusiasm, professionalism, knowledge and skills make her consultancy an asset for any organisation.

Deborah Bowes – Nurse

We have been users of Genie for a decade; it’s the backbone of our practice. Veronica has been invaluable in providing support and training. We would not have been able to utilise Genie properly without her superior practice management expertise and thorough knowledge of the program.

Dr Adrian Lim – Dermatologist and Phlebologist. uRepublic Cosmetic Dermatology & Veins

Provided real time solutions by working with the team, looking into our systems, providing a training manual. Identified billing and revenue opportunities to improve the bottom line. Veronica is a hands on passionate trainer. She quickly understood our problems and was able to provide immediate solutions as well as long term strategies.