Veronica Scoot – Sydney

Veronica is a keen troubleshooter who can assist across all areas of practice management. A Genie trainer from 2008-2018, Veronica has in-depth knowledge of Genie software and a passion for empowering staff at every level. With extensive experience in billing troubleshooting via ECLIPSE and Medicare, she loves the challenge of finding lost income and streamlining billing processes to maximise staff efficiency.

Veronica is a high-achiever with a wide range of skills in practice administration, training, medical billing and office management. Highly organised and innovative, she notices the things that practice staff miss, and has the ability to get them implemented. She is a natural leader and works well with any team. She can improve and develop processes to create outstanding outcomes – and never settles for ‘ordinary’. Her strength is her ability to think on her feet and find solutions. Throw your most difficult problem at her, and watch Veronica make it work.

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Fiona Stopp – Adelaide

Fiona Stopp has installed, supported, and trained many Genie Practices, Practice Managers, and Doctors across Australia since 2003. Her experience is unparalleled. Coming from comprehensive background in finance, management in both community-based and private sectors, business , computer programming, training, web design, public speaking, lecturer (TAFEsa), and story telling, Fiona brings a unique perspective on all areas of medical practice setup and management. Her aim is to make the whole process a fun, productive learning experience.

Starting out in private practice or changing medical software can be challenging. Fiona provides outstanding guidance and the support required to achieve success. For those old enough to remember the TV show, “The Love Boat”, Fiona enjoys being your Julie McCoy, cruise director. When you have Fiona on board, you can relax and enjoy the cruise.

Maybe you are new to the role of Practice Manager. Maybe you have inherited a practice and need someone objective to review the integrity of the database. Maybe you just need someone to chat to and provide some guidance. Reach out to Fiona, she loves to talk.

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Nick Downing – Melbourne

Nick is deeply passionate about helping people make technology work for them.  An impassioned and skilled geek, his computer and technical skills are matched by his inter-personal and communication skills. Nick is the rare combination of people-person and computer-person, fluent in both languages and passionate about helping both sides understand each other and get along. Perhaps think of him as a translator between the two worlds.

With a background in hardware, software, and staff training he can identify inefficiencies in any medical practice, of any size.  And then he’ll create the solutions to those problems.  In his 12 years in the industry he has worked extensively with all specialty types ranging in size and complexity; from solo practitioners to large clinics with 50+ staff, from setting up a new practice to helping a group of long-term colleagues go their separate ways.

Nick worked for Genie for 9 years, first as a trainer where his love of helping people find their ‘ah ha! moment’ took shape and then as the Vic/Tas state manager where he developed a broader picture of the medical software industry.  He then worked in sales for a leading medical IT/VOIP company for the past 2.5 years where he learnt what a critical role IT infrastructure and support play in the stability, security and scalability of a medical practice. In short, Nick can see the whole picture.

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