Medicare Audits – The referral rules for initial consultations

billing initial consultation medicare australia reduce rejections referral single course of treatment survive an audit Dec 01, 2024
Medicare Audits – The rules for initial consultations

Are you one of the many medical practices that have received an audit request from Medicare? You aren’t alone. Medicare has ramped up its review processes because of the many mistakes made with medical billing in both general and specialist practice.

Today I want to talk about the INITIAL CONSULT. These are typically items 104 for specialists and 110/132 for consultant physicians. The initial items in the MBS contain similar key words, Here is the 104 MBS Item description with two key phrases highlighted in red:

“Professional attendance at consulting rooms or hospital by a specialist in the practice of his or her specialty after referral of the patient to him or her—each attendance, other than a second or subsequent attendance, in a single course of treatment, other than a service to which item 106, 109 or 16401 applies”

‘Referral’ means that this service can only be supplied with the presentation of a valid referral.

A ‘single course of treatment’  is an initial attendance plus any subsequent attendances for the continuing management of the condition until the patient is referred back to the referring practitioner. That means that a new referral for the same condition does not mean you can automatically bill another initial consult item.

Another initial attendance item can be billed only if the referring doctor decides the patient’s condition needs to be reviewed and provides a new referral, and the last referral has expired, and the patient was last seen by the specialist or consultant physician more than 9 months earlier for that condition. That is a lot of ‘ands’. But, in short, it means that you cannot bill another initial consult item within 9 months of a previous visit unless the referral is for a different condition altogether.

Take a note of that: Even with a new referral, you cannot claim for another initial attendance if it has been less than 9 months since you last saw them for that same condition.

If you have received an urgent action request from Medicare to justify the 110, 132 or 104 items billed within 9 months of each other, you will need to show that they were for different conditions. If you cannot, then they need to be corrected to subsequent consult items and the monies repaid to Medicare.

If you need assistance with Medicare Audit reviews, or if you would like to get your staff billing compliantly before an audit request hits you, get in touch. We can help with review, corrective action, and training.

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Why should I provide a quote for surgery?

The answer is simple; improve compliance, reduce outstanding accounts, and reduce the stress on your staff when claims are rejected by the Health Fund.
The changes to government tier structure for health fund are a timely opportunity for specialist medical practices to review their informed financial consent and quoting processes.
Do you provide an estimate of fees for every procedure you perform?
What is your debt recovery process if you perform the procedure only to discover that the patient’s level of cover does not cover the items used in the procedure?
What is your debt recovery process if your staff quote incorrectly and the health fund pays nothing.

Did you know that the “basic”, “smart saver” options of some funds only pay up to the MBS fee? See the notes on the last page of the downloadable AHSA Participating Funds list https://www.ahsa.com.au/web/fundlist  
Generating a quote or estimate of fees from your software:

  • provides you with a copy of the information given to the patient prior to the surgery,
  • provides the patient the opportunity to check with their fund for the anticipated item numbers,
  • provides the patient the opportunity to reschedule the procedure if they are not covered,
  • provides the practice with the opportunity to request a signed acknowledgement of responsibility for the FULL fee in the event that they are not covered,
  • helps dispel the misinformation often provided to patients that the procedure “will not cost anything” or “it will only cost $200”
  • reduces the debt accrued when health fund cover is inadequate
  • streamlines the process with clear, transparent information
  • ensures compliance with the expectations around informed financial consent (https://ama.com.au/article/ama-informed-financial-consent)

At Practice Management Plus, we thrive on streamlining your workflow processes to improve compliance, profit, and workplace satisfaction in Australian Medical Specialist Practices.
Contact Fiona to discuss how we can help your practice.

Click here to view the Quote and Surgical Billing Decision Tool. Download a copy of the file from the link.