Fiona’s ability to train new medical practice staff is amazing. She empowers the staff to ask questions and patiently adjusts the pace of the session to suit the recipient. Her knowledge of Genie software surpasses that of the Genie support desk operators on many occasions. I have utilised her to train half a dozen staff and will have her on speed dial next time an update or training is required.
Veronica has a great understanding of how practices run and how to use Genie to help reception and clinical staff get the best results. There is almost no area of our practice that will not be changing for the better after her visit.
I have known Fiona for many years. Her passion, enthusiasm, professionalism, knowledge and skills make her consultancy an asset for any organisation.
We have been users of Genie for a decade; it’s the backbone of our practice. Veronica has been invaluable in providing support and training. We would not have been able to utilise Genie properly without her superior practice management expertise and thorough knowledge of the program.
Provided real time solutions by working with the team, looking into our systems, providing a training manual. Identified billing and revenue opportunities to improve the bottom line. Veronica is a hands on passionate trainer. She quickly understood our problems and was able to provide immediate solutions as well as long term strategies.