Staff Training/Genie Software Training

Well-trained practice staff are the heart of every practice. Good training is the difference between smooth, accurate billing and patient service and the chaos that can ensue when staff are unsupported. We provide training at all levels.

We offer:

Our training is:
• accurate and up-to-date
• methodical and easy to follow
• clear and concise
• comprehensive and tailored to the needs of the practice.

Plus, she will provide resources to aid maximum retention.
When a Practice Manager leaves and a receptionist or senior admin often lands in the practice management role. An excellent receptionist does not always have the right knowledge to fulfil this important and complex role.

We offer:
• advanced Practice Management Software skills
• financial and practice reporting
• assistance to build a robust practice manual
• understanding the scope of the practice manager's role in risk assessment, conflict resolution, and business development.
• maintaining compliance with regulatory bodies
and more...

We can help fill in the gaps to develop your staff into strong managers who will keep your practice running like a well-oiled machine.
Doctors and nurses use different tools in your software and often get the least amount of software training. There are some amazing built-in functions that will streamline your clinical documentation and improve your tracking and patient safety data. We can help you manage:
• recalls
• procedure templates
• item tracking
• referrals tracking
• product recalls
• clinical trials data
• research projects
and more...

Tell us what you need!
If your receptionist is either new to medical, or new to specialist practice, in addition to Practice Management Software training we can assist with:
• reception telephone skills
• time management
• email triage
• understanding medical billing
• understanding Medicare rules on referrals and consults
• interpreting the MBS
and more...

We can train your staff from reception through to practice manager to build a strong foundation of customer service, attention to detail, and good communication as well as teach them to use your software to its full advantage. <br.<br. Training increases staff engagement and loyalty, helping you build and retain a great team. Both inexperienced and experienced reception staff deserve their best opportunity to upskill and deliver an excellent patient experience that will support the positive reputation of your practice. What a practice invests in staff development, they get back in productivity, accuracy, and staff satisfaction, not to mention satisfied patients.

We help your new staff hit the ground running with our comprehensive, quality training.

Contact us to find out more.