Well-trained practice staff are the heart of every practice. Good training is the difference between smooth, accurate billing and patient service and the chaos that can ensue when staff are unsupported. We provide training at all levels.
Our training is:
• accurate and up-to-date
• methodical and easy to follow
• clear and concise
• comprehensive and tailored to the needs of the practice.
Plus, we will provide resources to aid maximum retention.
• advanced Genie skills
• financial and practice reporting
• assistance to build a robust practice manual
• understanding the scope of the practice manager's role in risk assessment, conflict resolution, and business development.
• maintaining compliance with regulatory bodies
We can help fill in the gaps to develop your staff into strong managers who will keep your practice running like a well-oiled machine.
Our processes can save practice time and build confidence in the accuracy of the financial data.
• procedure templates
• item tracking
• referrals tracking
• product recalls
• clinical trials data
• research projects
Tell us what you need!
• reception telephone skills
• time management
• email triage
• understanding medical billing
• understanding Medicare rules on referrals and consults
• interpreting the MBS
We can train your staff from reception through to practice manager to build a strong foundation of customer service, attention to detail, and good communication as well as teach them to use your Genie software to its full advantage.
We help your new staff hit the ground running with our comprehensive, quality training.
Contact us to find out more.